Format of the Contract

These terms of sale apply to all goods supplied by GRSystems.

No contract exists between GRSystems and the customer until the sale of any goods and GRSystems have accepted the order and payment has been received in full. Once this has been done there is then a binding legal contact between GRSystems and the customer.

The contract is subject to your right of cancellation (see below).

GRSystems may change these terms of sale without notice to you in relation to future sales.

Description & Price of Goods

The description and price of the goods you order will be shown on the GRSystems website at the time that you place your order.

All goods are subject to availability and GRSystems will inform the customer as soon as possible and will refund or re-credit the customer should the order not be available in stock.

Every effort is made to ensure that prices shown on the GRSystems website are accurate at the time you place your order. If an error is found, then GRSystems will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If GRSystems does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, then GRSystems will refund or re-credit you for any sum that has been paid by you via the same method that the payment was made..

In addition to the price, you may be required to pay a delivery charge for the goods.

Payment

All payments must be made by the recipient of the goods. Should the recipient and payee details not match then such payments may be refunded. GRSystems reserve the right to refund any payment.

Postage / Shipping / Delivery

GRSystems can ship items to any country, worldwide. All UK items are shipped using well known courier companies. All items purchased from GRSystems will require a signature on receipt. For international purchases, items will be sent by Royal Mail international signed for / airsure or Federal Express depending on the order value.

Should a package not be collected by the recipient and is returned to us, the buyer is expected repay the postage cost for the redelivery of the item. Failure to pay the redelivery cost will result in a partial refund as stated in the returns section of this document.

Orders placed before 1pm are unlikely to be processed that day. GRSystems aim to process orders within the same or following working day.

Returns & Right of Cancellation

Any items purchased in error or received as faulty can be returned within 7 working days of receipt of an RMA form for a full refund minus postage with the condition that items are in the condition that they were received. Requests for an RMA form must be made to returns@grsystems.co.uk in writing giving your order number and full name within 7 working days of receipt. If you exercise your right of cancellation after the goods have been received then these goods must be returned to GRSystems at your own cost.

Failure to return within this time period will result in a partial refund of the value of the goods minus an £8 restocking fee which is taken from the total value of the order, minus the postage/shipping costs. Any retail packaged items where a seal is broken with result in an additional restocking fee of 5% from the original total value of the order. The value of the product is that of the current market value as shown on the grsystems.co.uk website or alternatively, those items not on the website will be refunded to the value that GRSystems specify.

All returns require the completion of an RMA form which will be emailed back to the recipient’s email account. This RMA form must be requested within 7 working days of receipt of the received order and must be signed and completed in full and returned back to the address on that RMA form with the faulty or incompatible product. RMA forms must be requested by email to returns@grsystems.co.uk where you will receive a unique RMA number that must be added to the returns form.

Items that are being returned due to a warranty claim will be replaced or refunded to the current market value of that item. GRSystems reserve the right to set this market value against products on the grsystems.co.uk website or alternatively, those items not on the website will be refunded to the value that GRSystems specify.

The customer must take reasonable care to ensure that the goods are not damaged in the meantime or in transit. GRSystems strongly suggest that items are returned with a recorded delivery courier as GRSystems will not be liable for any items that are lost or damaged in transit. GRSystems also strongly suggest that items should be fully insured on return. Any items that are lost or damaged in transit must be reclaimed by the customer from their shipping courier.

The customer must also follow the terms and conditions as given on the returns form and must ensure that the form is signed and dated. GRSystems aim to process received returns with an accompanying returns form within 5 working days. GRSystems also abide by the distance selling regulations that state all transactions will be refunded within 30 days of receipt of the return.

Faulty Items

Any items that are found to be DOA must be notified as this within 7 days of receipt by emailing returns@grsystems.co.uk. Should we not receive a notification within this time period then such items are deemed to be accepted by the customer.

Warranty

All goods supplied by GRSystems are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty doesn’t affect your statutory rights as a consumer.

If any goods supplied to you are damaged on delivery, you should notify GRSystems by email to returns@grsystems.co.uk, giving your order number and full name.

Data Protection

GRSystems take all reasonable precautions to keep the details of your order and payment secure. GRSystems will not be liable for unauthorised access to information supplied by you.

Applicable Law

These terms of sale and the supply o the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Images

Product images are for illustrative purposes only.